Warranty & Repairs
Our Commitment
We stand behind our products. We are committed to crafting gear that is as durable and sustainable as possible. If you encounter an issue with your gear, we are here to help make things right.
Limited Warranty
We will replace any item affected by a manufacturing defect for the functional lifetime of the product. Please note that "lifetime" is not an indefinite period; it is an estimate based on the product’s intended use and natural wear over time.
Our Warranty & Repairs Team evaluates each claim based on:
- The type of product, materials, and intended use.
- The nature of the issue and how the product was maintained.
- The age of the product.
What’s Not Covered
Our warranty does not cover issues resulting from normal wear and tear or misuse, including but not limited to:
- Dirty or unwashed items (please clean your gear before submission).
- Cosmetic wear (pilling, abrasion, fading) that does not affect functionality.
- Damage from accidents, animals, or improper laundering.
- Rips, punctures, or burns occurring in the field.
- Lost or stolen items.
Repair Program
We believe in "Gear Stewardship"—repairing your gear is better for the environment than disposing of it. Even if your issue falls outside our warranty, we offer solutions to restore functionality:
- Basic Fixes: Visit our FAQ page to learn about our repair options and how to extend the life of your product.
- Complex Repairs: For advanced repairs, we partner with Rugged Thread, a specialist provider known for exceptional craftsmanship.
How to Start a Claim
If you believe your product has a manufacturing defect, please reach out to us:
Email: support@storecotopaxi.com