Privacy Policy

At Cotopaxi, we are committed to protecting the privacy of the personal information and data we process in the normal course of our business. This Privacy Notice explains what information we collect, how we process it, and for what purposes.

1. Information We Collect

We collect information when you visit our website, register an account, conduct business transactions, or when information is shared with us by service providers.

  • Identifiers: Name, login credentials, birth date, IP address, and contact information (phone, email, addresses).
  • Commercial Information: Financial data, purchase history, and payment card information provided voluntarily.
  • Network Activity: Device data, operating system, browser type, navigation patterns, and traffic logs.
  • Content: Feedback, photos, videos, or messages submitted through our site.

2. How We Use Your Information

We use your information to pursue our legitimate business interests and perform contractual obligations, including:

  • Operating and maintaining our website and account features.
  • Processing and delivering your product orders.
  • Communicating with you regarding your orders or our services.
  • Preventing fraud, abuse, and complying with legal obligations.

3. Information Sharing

We share information with our affiliates, service providers, and contractors who assist in our business operations and are bound by contractual security obligations. We do not sell your personal information. In the event of a business merger or reorganization, your information may be transferred as an asset. Please note: Text messaging originator opt-in data and consent are strictly excluded from being shared with third parties for marketing purposes.

4. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Restrict or object to our processing of your data.
  • Request a copy of your data (data portability).
  • Withdraw consent for processing where applicable.

To exercise these rights, please contact us using the information provided below. We will verify your identity before responding to your request.

5. Data Security and Retention

We implement technical and organizational security measures, including encryption, to protect your data. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to defend our legal rights.

6. Cookies and Tracking

We use essential and performance cookies to manage our website and personalize your experience. You can manage or disable cookies through your browser settings, though doing so may limit your access to certain website features.

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

8. Contact Us

If you have any questions or complaints regarding this Privacy Notice, please contact our Data Protection Office:

Cotopaxi
Attention: Data Protection Officer
451 N Cambridge Dr
Palatine, IL 60067
Email: support@storecotopaxi.com
Phone: (224) 486-4516